Application Development and Maintenance

Following application delivery, we remain actively involved rather than stepping away. Whether you’re an existing GEECON customer or not, we’re ready to take full responsibility for your application or system, providing dedicated, reliable, and comprehensive support throughout its entire lifecycle.

For existing customers, our support agreements are seamlessly integrated with the software we deliver, ensuring you receive uninterrupted access to our support team from the moment your system goes live, including.

• High-priority bug resolution.

• Support for any features that you or your end-users may find unfamiliar.

• Direct access to our dedicated in-house helpdesk.

• Comprehensive telephone and email support.

• Ongoing background system maintenance.

• Regular database maintenance and in-depth analysis.

• Remote assistance – accessing your or your end user’s PC to resolve issues instantly.

• Restoring from backups when necessary

• Rolling back data or merging previous versions as needed

• Handling data imports and exports

• Account management and regular meetings

• Retaining source code physically or maintaining in-depth knowledge of it

We operate under a transparent Service Level Agreement (SLA), ensuring swift responses to your requirements via our in-house frontline support team, expert developers, and online helpdesk system.

If you prefer not to opt for ongoing support, we’re still pleased to offer a one-year break-fix warranty.

Support requests are logged in our internal online helpdesk system and tracked by our dedicated support team. If they cannot resolve an issue or answer a query immediately, it will be escalated to a development or Quality Assurance (QA) expert for swift resolution.

You will have access to our online helpdesk, enabling you to track submitted support requests and provide additional details if needed. Our helpdesk operates from 9 am to 5:30 pm on weekdays, with regular monitoring beyond these hours.

Alongside our online helpdesk, you can also contact us via phone or email—whichever suits you best.

If you are an existing customer of Geecon Software and looking for support now:

Step 1: Please email [email protected] and provide:

• A comprehensive explanation of the issue

• Details of the steps taken before the error appeared

• a screenshot of the error display—seeing what you see helps us resolve the issue faster.

To take a screen shot:

• Press the [Print Screen] key (usually in the top-right corner of your keyboard). While nothing may seem to happen, your computer has captured a screenshot and stored it in memory.

• Open Microsoft Word and press [CTRL] + [V] to insert the captured image into the document.

• Save the document and attach it to your email, providing a detailed description of the actions taken before the error occurred.

• Once we receive your email, our Helpdesk system will generate a ticket, and you’ll receive a confirmation email. The ticket will then be assessed and allocated to a developer for prompt action.

Step 2: If your issue is urgent, please complete step 1 and call us directly on 01252 235422. Use this option if the issue disrupts your workflow or impacts your customers' experience.

If you'd like to learn more about our top-tier application support, call our team on 020 3096 6199.